We bring strategic, process and technology expertise to help our clients:
Reduce membership and client churn
Increase client retention rates
Create "wow" customer experiences
Increase Lifetime Customer Value
Drive revenue and profitability growth
YOUR CUSTOMER SUCCESS PARTNER
We help businesses strategize, plan and implement initiatives that improve customer experience and increase retention:
Define KPI's for each customer journey touchpoint
Design and implement data collection and reporting system
Predictive analysis related to customer churn and retention
Design personalization and gifting strategies at scale
Product design to support client ascension and renewals
Design LMS / membership sites that leverage automation to monitor client results and trigger appropriate actions
Design, sourcing and fulfillment of custom boxes (e.g., welcome boxes, celebration boxes)
Strategic design of key customer journey touchpoints including onboarding process and core product delivery
HOW WE DELIVER RESULTS
We subscribe to four key themes when it comes to realizing value through digital transformation:
Simplification -- find a shared vision, focus and prioritization
Systemization -- leverage tools, technology and automation
Standardization -- develop processes and ways of doing things that deliver consistent and repeatable results
Productization -- look for opportunities to generate revenue in more scalable ways
OUR METHODOLOGY
We have a proven methodology, called The BreakOut Method, to help your business quickly plan, prioritize and implement initiatives to improve your customer experience and increase retention: